911 Executive Director

Upper Missouri River Regional Dispatch Center, Williston, ND


Upper Missouri River Regional Dispatch Center (UMRRDC) is seeking a 9-1-1 Executive Director. Located in Williston, North Dakota, the community is located at the crossroads of U.S. Highways 2 and 85, near the confluence of the Yellowstone and Missouri rivers, at the upper end of the Lake Sakakawea reservoir in the beautiful Williston Basin. 

UMRRDC was established in 2019 as an intergovernmental agency to provide E911 Police, Fire and Emergency Medical Services. UMRRDC was formed to expand and improve emergency dispatch services for northwestern North Dakota. UMRRDC has a service population of approximately 40,000+ and a service area over 3,000 square miles. 

UMRRDC serves 19 partner agencies made up of Police, Fire, and EMS departments.  Temporarily housed in the backup facility since its inception 2019, the agency will move into a state-of-the-art facility in October 2021. The technology in the new dispatch center is significantly more advanced than most dispatch centers in the United States. The future of UMRRDC includes growth into additional regions and populations for services. Currently, UMRRDC receives over 80,000 Calls for Service (CFS’s) per year resulting in dispatching First Responders and processes an additional 120,000 calls per year for the communities and agencies served. 

UMRRDC is looking for an outstanding leader with demonstrated leadership, administrative, and technical skills to join our team of outstanding managers and dedicated public safety dispatchers. The leader chosen for this position must have a passion to grow with the organization and develop the staff they serve. 

Qualifications and Duties:

The Executive Director of the Upper Missouri River Regional Dispatch UMRRDC (UMRRDC) will work with a variety of municipal and public safety leaders across the agencies served, to further develop and deliver a strong service level to the communities served. The Executive Director must maintain a high level of communication amongst employees, agencies and the Board, working proactively to coordinate and ensure consistency, follow through, while working to assure calls are effectively responded to. The Executive Director will be fully responsible for the management and operation of the organization. This position plans and directs the operations of the UMRRDC to ensure provision of emergency call receiving and dispatching services to the agencies being served. This position works with considerable independence under general direction from the UMRRDC Executive Finance Board and in close coordination with the UMRRDC Operations Board. The applicant must demonstrate a strong leadership presence that promotes the UMRRDC mission, vision, and strategic plans, and must provide the highest quality of service to the agencies and communities being served. The executive Director supervises professional and technical personnel; and must have a proven track record of skills necessary to promote and enhance a new complex communications center. 

Supervision Received:

UMRRDC Executive Finance Board 

Supervision Exercised:

Exercise supervision over department personnel directly or through subordinate supervisors. 

FLSA Status: Exempt. 

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related or a logical assignment for this position. Other duties may be required, assigned, and expected.  

For a complete job description, please visit our website at: www.GovHRjobs.com. 


  • Master’s Degree in business, Public Administration, or related field.
  • Successful work experience as a Director or Deputy Director of a multi-jurisdictional public safety communications enter serving Law Enforcement and Fire/Emergency Medical Services.
  • Experience managing a multi-jurisdictional CAD, RMS systems and VHF paging/voice and 800 MHz P25 trunked radio system.
  • Experience in organizational accreditation for PSAP.
  • Professional accreditation; such as, but not limited to: APCO RPL or NENA ENT.
  • Experience in preparation and analysis of budgets, development and implementation of policies and procedures. 


  • Bachelor’s Degree including courses in Fire, EMS and/or Police Administration, PLUS: Five (5) years of experience as a Director or Deputy Director of a multi-jurisdictional public safety communications center serving Law Enforcement and Fire/EMS.
  • Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities may be considered.
  • Relevant public safety communications professional certifications and credentials will be considered in the overall evaluation of candidates.
  • Able to obtain a valid North Dakota State Driver’s License within 90 days of employment. 


Due to the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph may be required. Candidates may also be required to pass a psychological test battery. Any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job, may be substituted for Preferred Qualifications at the discretion of the hiring authority. 

The City of Williston does not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provision of services and complies with the provisions of the North Dakota Human Rights Act. 

The City of Williston is an Equal Employment Opportunity/Affirmative Action Employer. 

Veteran Eligibility: You must be a ND resident and have served in the active military forces during a period of war or received the armed forces expeditionary or other campaign service medal during an emergency condition, and must have been released under other than dishonorable conditions. See NDCC 37-19.1. 

If you wish to claim Veteran’s Preference, please provide a copy of Form DD-214 Member-4, Certificate of Discharge or separation from Active Duty from an Eligible Campaign or Expedition which qualifies for Veteran’s Preference, or other official documents issued by the branch of service are required as verification of eligibility at the time of this prescribed application deadline. 

Compensation, Benefits and the Organization’s Culture

UMRRDC is at an exciting, challenging juncture where the systems, standards and policies are in transition   The UMRRDC is merging the cultures and procedures of nineteen agencies desiring to improve operation efficiencies, structure processes while continuing to provide excellent service to the residents of the communities while moving operations in a new, state of the art communications center.  The workforce benefits from excellent managers, many seasoned and experienced telecommunicators as well as trainees who desire to become competent, proficient team members.    

The salary is $105,000 to $128,000 depending on qualifications. Residency within Williams County is required.

How to Apply 

The recruitment for this position is being handled by GovHR USA. Candidates should apply online at www.govHRJobs.com by September 10, 2021 with resume, cover letter and contact information for five recent work-related references to the attention of: 

Jon Fehlman, Vice President, GovHR USA

630 Dundee Road, #225

Northbrook, IL 60062

Tel:      847-380-3197

Cell:     615-692-9264