Membership Coordinator

The Police Executive Research Forum (PERF) is a research and membership organization that develops the newest thinking on public safety and policing. PERF advances policing through policy guidance, research, training, and technical assistance. Our work has never been more important than it is today.

Based in Washington, DC, PERF’s staff is a dedicated group of leaders known for careful, practical research and responding to emerging crises with creative ideas and clear guidance. We work with a diverse group of police practitioners and policymakers across the country and the world to shape policy and provide technical assistance. PERF is funded by a combination of leading foundations, federal grants, and in-house programs, including leadership training, executive search, and management services.  Visit www.policeforum.org to learn more about the full range of PERF’s programs and their impact on the policing profession.

PERF is seeking a membership coordinator to join our team as the liaison between our organization and our 3,500 members. The membership coordinator will be responsible for all aspects of membership, serving as the first point of contact for membership-related questions and organizing events to recruit new members. You will also be tasked with maintaining records, monitoring membership statistics, and coordinating with the accounting department to track membership fee payments.

To be successful as a membership coordinator, you should be able to keep membership numbers up and ensure member satisfaction. Ultimately, the membership coordinator should be an outstanding communicator with a talent for building strong relationships between members and the organization.

Position Responsibilities:

  • Handle all questions, information requests, and feedback regarding membership.
  • Process membership applications, renewals, and resignations.
  • Maintain and update membership records.
  • Monitor members’ promotions, job changes, and retirements.
  • Assist with member communication activities.
  • Collect data, track membership statistics, and prepare reports.
  • Develop and implement strategies to recruit new members.
  • Coordinate with the accounting department to track membership revenue.
  • Maintain a budget of membership-related revenue and expenses.
  • Prepare membership marketing materials.
  • Organize events and activities for existing and prospective members.
  • Plan, coordinate, and run logistics for high-level complex meetings.
  • Coordinate travel, hotel plans, contracts with hotels and caterers, and other meeting logistics.
  • Manage the position announcement process by fielding inquiries, posting to the website and following up with invoicing.
  • Support the organization with meetings and other tasks as needed.

Position Requirements:

  • 3-5 years of work experience.
  • Experience in member management, sales, or recruitment.
  • Proficiency in Microsoft Office.
  • Experience with membership database management (Memberclicks experience preferred).
  • Openness to improving and redefining the role within the organization.
  • Be organized, detail-oriented, a self-starter, a team player, and a creative thinker.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Be a “people person," with social awareness, emotional intelligence, and flexibility.

Applying for a position at PERF

PERF offers competitive salaries and excellent benefits. Email your letter of interest and resume to [email protected].

Application review will start immediately and continue until the position is filled. PERF is an equal opportunity employer that values and actively seeks diversity in the workforce. For more information on PERF, please see our website at www.policeforum.org