Communications Executive (Third Tier)

Salary $74,207.00 - $140,808.00 (Annually)
Full Time
Closing Date: 1/17/2020 11:59 PM Central
Department: Police- Civilian
Location: Downtown, Dallas, TX 

Position Purpose
The Communications Executive will provide executive management assistance by managing the Dallas Police Department 911 Call Center Operations. 

Essential Functions

  1. Supervises staff and activities of the Communications Division, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow the policies and procedures; maintaining a healthy and safe work environment; and, making hiring, termination, and disciplinary decisions or recommendations. 
  2. Will be responsible for the Communications Division which currently includes 911, Police Dispatch, NCIC, Staff Review, Direct Entry, Expeditor, DORS Dallas Online Reporting System, and Police Technology.
  3. Coordinate with service providers to resolve equipment failures, ensure continual maintenance, and remain innovative with technology updates to consoles and the Computer Aided Dispatch.
  4. Effectively management relationships with key internal and external stakeholders through all routes of communication.
  5. Assumes management responsibility for assigned services and activities of the Communications Division. Manages call volume, dispatch volume and PIC inquiries; and ensures the appropriate staffing to answer emergency calls.
  6. Keep abreast of state-of-the-art innovations and advances to understand and influence future use of technology in the field.
  7. Manages and participates in the development of and implementation of goals, objectives, policies and priorities for assigned programs. Recommends and administers policies and procedures. Reviews and updates communications training as needed.
  8. Plans, directs, coordinates, and reviews the work plan for operational activities of the Communications Division; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; and meets with subordinate employees to identify and resolve problems.
  9. Monitors and evaluates the quality, responsiveness, efficiency and effectiveness of assigned programs, service delivery methods and procedures; and works with employee on the continuous improvement of city services. 
  10. Plan, develops, implements and coordinates operational functions.
  11. Oversees and participates in the development and administration of the Communications Divisions annual budget. Participates in the forecast of funds needed for staffing; equipment, materials, and supplies; monitors and approve expenditures; and implements adjustments.
  12. Prepares and presents reports and other necessary correspondence and provides reasonable assistance to the Assistant Chief of Police.
  13. Collaborates with the Assistant Chief, Administrative Services Coordinator, and the IT Systems Manager on systems and processes to ensure consistency in operations.
  14. Is responsible for being accessible to the communications center on a 7 x 24 basis other than during pre-arranged leave periods.
  15. Manages and delegates various projects and implements new technologies to assist in achieving departmental mission.
  16. Maintains oversight for all dispatcher related issues.
  17. Maintains high level of confidential and sensitive information in a discrete and professional manner.


Minimum Qualifications
Bachelor's degree in Public Administration, Emergency Management, or related area and seven (7) years of significant leadership experience managing emergency programs. A successful record of achievement and innovation in developing and implementing emergency management programs including 911 public safety communications. Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities may be considered.

Ability to maintain positive working relationships and communicate effectively orally and in writing with department management, supervisors, other employees, professional peers and the general public.
Ability to make decisions and respond simultaneously to multiple requests for information in accordance with established laws and ordinances.
Comprehensive knowledge of the computer aided dispatch (CAD) system, telephone, radio and station alerting equipment, their related hardware and software capabilities. Must have a basic working knowledge of all records management systems (RMS).
·      Texas Commission on Law Enforcement (TCOLE) Telecommunicators license must be obtained within 6 months of employment.
·      National Crime Information Center (NCIC) certification

Additional Requirements
·      Must have a valid Class "C" Driver's License prior to employment. Must obtain Texas Class "C" driver's license within 30 days of hire per state law.
·      Must be able to pass FBI criminal background fingerprint check for compliance with state and federal requirements for criminal justice information security standards.
·      Must pass a drug screen.
·      Light lifting, carrying and pushing objects weighing up to 15 pounds.
·      Dexterity of hands and fingers to operate standard office equipment, including computer keyboard.
·      Adequate vision for reading and composition of written work product.
·      Mental acuity to understand and process complex technical information.
·      A criminal background check and psychological evaluation will be conducted on all successful candidates prior to being appointed to the position. 

Knowledge, Skills & Abilities

- Thorough knowledge of local, state, and federal laws and regulations relevant to program areas and of the principles and practices of public administration and management.

- Thorough knowledge of business management principles, practices and techniques.

- Knowledge of principles of personnel management and ability to plan, direct, and coordinate the work of others through subordinates.

- Ability to communicate effectively orally and in writing.

- Ability to establish and maintain an effective rapport with all levels of city management, city officials, vendors, contractors, promoters, media, community business organizations, various associations and the general public.

- Some positions may require knowledge of marketing and contracting regulations for municipal governments, and the ability to negotiate contracts.

The above statements are intended to describe the general nature and level of work performed by personnel assigned to this classification and is not necessarily an exhaustive list of all responsibilities, duties and skills


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